Refund Policy

Effective Date: 22/12/2024

At First Choice Roofing, we are committed to providing high-quality roofing services and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. Please read it carefully.

1. Deposits and Payments

• All deposits paid for roofing services are non-refundable unless otherwise stated in your contract.

• Full payment is due upon project completion, and any outstanding balance must be settled promptly.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service Cancellation by First Choice Roofing: If we cancel a scheduled service due to unforeseen circumstances and cannot reschedule, a refund may be issued for payments made.

• Failure to Deliver Services: If we are unable to deliver the agreed-upon services due to reasons within our control, we will issue a refund proportional to the incomplete work.

3. Non-Refundable Items

The following are not eligible for refunds:

• Materials purchased specifically for your project.

• Services already completed to specification.

• Any fees associated with permits, inspections, or administrative costs.

4. Refund Process

To request a refund, please contact us at:

• Email: [Your Email Address]

• Phone: [Your Phone Number]

• Mailing Address: [Your Business Address]

Refund requests must be submitted within 14 days of the issue arising. Please include proof of payment and details about the services in question.

5. Resolution Timeline

We will review your request and respond within 7 business days. Approved refunds will be processed within 14 business days using the original payment method.

6. Modifications to the Policy

First Choice Roofing reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on our website or providing written notice to customers.

Contact Us

If you have questions or concerns about this policy, please reach out to us for clarification.